Plain Language – a permanent project

In 2011, the Brønnøysund Register Centre put plain language on the agenda. In the last two years, the Brønnøysund Register Centre has received awards for its excellent phone service. We aim to become just as good in our written communication with the public.

Published 25.05.2012


Contact with our users is all about communicating a message so that the recipient understands it. The job is not done until the message is understood.

In June, around 20 employees from the Department of Business Registers went back to school to work on writing letter texts, and during the year, the Register of Non-Profit Organizations started its own plain language work.

The Brønnøysund Register Centre is known for its excellent phone service, but providing equally clear information in the letters we send can be challenging. We continue to work on improving our case processing letters and other contact with our users.

In addition to internal cooperation to improve our language, we can benefit from collaborating with other public agencies. Several other public agencies are currently working on various plain language projects within the framework of the government project Plain Language in Norway’s Civil Service, and lots of useful tips can be picked up here.

 


 

It pays to listen

The Brønnøysund Register Centre places the user in the centre. In practice, this means guiding users, so that they can carry out their tasks with as little hassle as possible.

Key role in simplification work

Both the business community and the public administration have increasingly called for simplification. Several measures have been implemented, and more are in the offing. The Brønnøysund Register Centre has an important role in the simplification efforts in relation to reducing reporting obligations for businesses in Norway.

Ten years with the Central Marketing Exclusion Register

On 1 January 2011, it was ten years since the Central Marketing Exclusion Register opened. Almost two million people have registered to stop phone sales and direct mail-advertising.

 

Success for new lookup service in Altinn

I juni 2011 ble «Produkter og tjenester fra Brønnøysundregistrene» lansert i Altinn. Tjenesten er en gratistjeneste som er til for at næringsdrivende som bruker Altinn kan skaffe seg informasjon som er tilgjengelig om sin egen enhet.

Ninety-five per cent of businesses use Altinn

Ninety-five per cent of businesses use Altinn to report to public agencies. The annual user survey indicates that the users were generally satisfied with Altinn in 2011.

 

'Very few people realise how good you are'

'Very few people realise how good the Brønnøysund Register Centre really is, and the staff there have good reason to be proud of their workplace. I hope you continue to develop as well in future,' says Torben Torbjørnsen, general manager of Økonor Oslo Økern.

Many chose to drop an external audit

At the turn of the year, 48,000 limited liability companies had chosen to take advantage of the option to drop an external audit of their annual accounts for 2011. The Brønnøysund Register Centre processed more than 30,000 such cases during the last two months of the year.

Altinn's new look

'The focus is on the user now.'
This was one of the reactions after the presentation of the new information portal at the annual start-up mentor conference in November. In short, Altinn is now a much more user-friendly portal with a lot more content and more users.

Two hundred thousand Norwegian hunters

More than 200 000 registered Norwegian hunters paid the hunting license fee in 2011. More than half of them are members of the Norwegian Association of Hunters and Anglers.

On Facebook and Twitter

The year 2011 was the year in which the Brønnøysund Register Centre started using the social media in earnest. So far, we have chosen to communicate via Facebook and Twitter, because these channels facilitate dialogue to a great extent

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