Plain Language – a permanent project
Contact with our users is all about communicating a message so that the recipient understands it. The job is not done until the message is understood.
In June, around 20 employees from the Department of Business Registers went back to school to work on writing letter texts, and during the year, the Register of Non-Profit Organizations started its own plain language work.
The Brønnøysund Register Centre is known for its excellent phone service, but providing equally clear information in the letters we send can be challenging. We continue to work on improving our case processing letters and other contact with our users.
In addition to internal cooperation to improve our language, we can benefit from collaborating with other public agencies. Several other public agencies are currently working on various plain language projects within the framework of the government project Plain Language in Norway’s Civil Service, and lots of useful tips can be picked up here.